Tagging people not working consistently on Next Gen Projects cannot tag people in comments

unknown

I'm experiencing bizarre behavior with regard to tagging people in comments. Site admins can generate the people tags in comments but users that only have Member or Administrator permission in a next gen project cannot generate people tags in comments.

I followed the procedure for removing the Browse Projects global permission from all-logged-in-users in order to remove the ability for a Jira user to see all projects. Is this the cause of the problem??

Petter Gonçalves

Hello Neil,

I understand that some users in some next-gen projects are not able to mention other users in comments (@username), while your Site-Admin is currently able to do it. Is it correct?

About this statement:

I followed the procedure for removing the Browse Projects global permission from all-logged-in-users in order to remove the ability for a Jira user to see all projects. Is this the cause of the problem??

Next-gen projects don't have "Browse projects" permissions. They can only be restricted with three general options (Open, Limited, Private), under the details menu:

That being said, if you are using a next-gen project, I would check the following:

1 - Make sure the users that cannot mention anyone are added to the global permission Browse Users, as described in this documentation:

1. Choose the Jira icon (, , , or ) > Jira settings > System.
2. Click Global Permissions.
3. Check if the users are properly added to the Browse Users and Groups permission

2 - Check if the users that both your Site-admin and the other users are trying to mention are the same. If it is not, check if user they are mentioned is configured to access the Next-gen project.

Let me know if this information helps.