Up until this week, I was able to do this. Since the SD Email Request layout has changed, I am not able to change (or even view) the request type that is linked to my custom email addresses in any Service Desk Project.
Any guidance would be helpful.
try the ellipses in upper right of Email request screen.
Right in front of my nose! That you, Sir.
Hi. I am trying to do the same. When I click on the ellipses, I only have the first two options in your screen shot. I do not have configure email request types. Do you have any other suggestions?
David - can you see the original answer/screen shot from Jack? Worked perfectly! Here it is again:
Hope this helps!
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