Simple Groovy initialiser to set comment type tab to internal

Steve Letch

Hi

 

I know this is a widely discussed topic but I cannot find a simple script to switch the tab to internal comment on a transition screen.

 

This requirement is because agents are required to log time at the triage step on a transition screen but managers want to ensure the comment being public is intentional.

 

People used to do this with the javascript in the description of the field but that's not possible any more.

PD Sheehan

That may be a good suggestion for a feature enhancement to behavior.

But why couldn't this be achieved with javascript in the description?

This works in a simple test (using announcement banner for applying globally)

<script>
  AJS.$(document).ajaxComplete(function () {
    AJS.tabs.change(AJS.$('.js-sd-internal-comment').find('a'));
  });
</script>