Jira is having difficulty contacting Bitbucket.

Question

Errors seen:

Jira is having difficulty contacting DTL Bitbucket. If this condition persists, please contact your Jira administrators.

Logs:

2019-08-12 00:23:08,464 http-nio-8080-exec-12 WARN sysadmin 23x665x1 1pzt4ui 192.168.0.200 /rest/dev-status/1.0/issue/summary [c.a.j.p.devstatus.provider.DefaultCoordinator] DTL Bitbucket (com.querydsl.core.QueryException: Caught PSQLException for insert into "AO_575BF5_DEV_SUMMARY" ("ISSUE_ID", "PROVIDER_SOURCE_ID", "CREATED", "UPDATED", "JSON") values (?, ?, ?, ?, ?))

Kindly advise what's possible reasons and what should I do to fix it.

Shannon S · Answer

Hi Eric,

Thank you for letting me know, and that you were able to solve it by re-importing the system.

If you run into the issue again, and your Jira instance was on Cloud, please feel free to contact the Support Team and we can have a look at your instance directly to see if there are any issues.

Regards,

Shannon

ericm · Answer

Thanks. I re-export/imported the whole system again. It is fine now. I guess its some temporary internal data inconsistency. But I can't replay the issue any more.

Shannon S · Answer

Hello Eric,

Sorry to hear that you've been having this issue.

Can you tell me what version of Jira you are using and what version of Bitbucket you have? I see that your account is attached to a Jira Cloud instance and a Bitbucket Server license, so if this is the case, you'll want to check the following:

* Link to server products from Cloud

The main takeaway here is that you should initiate the connection in Application Links from the Cloud side, and ensure that Bitbucket server is being served from a standard port (i.e. 80 or 443).

Was this working previously, or is it a recent connection? Would you be able to show us the response from the Application Links on both sides?

Thank you for your help.

Regards,

Shannon