How to populate pre-filled description in Jira Service desk with or with out using script runner

Question

hi,

I checked the document but could not find about pre-populating description in service desk portal for a single issue type.

We want to show users one template in the description field to fill out while using a service desk portal. But I am not sure how to achieve this. We want this for a single issue type of this project.

Yatish Madhav · Answer

@Durga prasad panda  I know this is a very old post, but I just posted this https://community.atlassian.com/forums/Jira-Service-Management/Jira-portal-request-pre-populated-issue/qaq-p/3124715 - there is a part in my question that may help you.

Thanks, Yatish

Michael Ilewicz_amde8m · Answer

I know I am late but you could use a post function in your workflow that copies the value of the custom field to your description field

Radu · Answer

I don't think so, because it's a system field you don't get the same level of editability.

Additionaly if you'd go down that path, all descriptions in your Jira products ( Jira Software & Service Desk) would share the same text and unless you'd be using only JSD you'd probably dislike that.