Add text on issue created page

richard_simmonds

Hi all

I've recently started using service desk and have created some relevant request types, one being a "System Down". On the "confirmation" page of this request type (i.e. after the issue has been submitted), i'd like to display a message saying something like "If you've not had a response within 15 minutes, please call ..........". I don't want the message to display on any other request types used - just the System Down one.

 

Is this possible please and if so, any help would be appreciated.

Thanks a lot

Susan Hauth _Jira Queen_

Hi,

You could use the Automation function to add a comment to the request.  This will then display on the portal as well as notify the user.

Susan