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2 x Issues stuck open even though they've been resolved/closed?

Iain Geddes

Hello there,

We have 2 issues which have been dealt with and closed, yet they won't go away from the ALL OPEN queue. I can't see any any of removing these issues or deleting them, and it's at the point now where we just want rid of them.

What can we do?

Thanks,
Iain

Accepted answers

Alexey Matveev

Hello,

Make sure that you set the Resolution field for these issues.

All comments

Mohamed Benziane

Hi @Iain Geddes

What is the filter behind the all open filter ? Make sure that your tickets don't match this filter.

Alexey Matveev

Hello,

Make sure that you set the Resolution field for these issues.

Iain Geddes

Hey Mohamed,

How can I check what this filter would be? Sorry, but I didn't set this project up so I'm not too sure where to look. I have had a look around, but can't see filter options.

Thanks,
Iain

Iain Geddes

Hello Alexey,

How do I do this exactly?

Thanks,
Iain

Iain Geddes

Just seems to say Status - CLOSED | Resolution - Unresolved

Mohamed Benziane

I'm not sur (im working in jira server) but i think if you click on the three dot in the right of you screenshot you can edit the queue and see the filter behind this queue. But i thing Alexey is right, you need to change the Resolution field to solved in those issues.

For this you will need to change your workflow. And make sure that when you close a ticket you have a postfunction tha set the resolution field to solved or whatever you need.

Alexey Matveev

You need to edit your workflow.

Either add Update Issue Field post function to the transition leading to the Closed status or add a screen with the Resolution field to this tranisition

https://confluence.atlassian.com/adminjiraserver072/working-with-workflows-828787890.html

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