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Deactivating Cloud Service Desk agents

Dean_heejhg

Greeting Folks,

I think I know the answer but want to be 100% sure before I make any changes.

I have a cloud instance of Jira and Service Desk. My admin added way more agents to SD than I wanted. Can I just deactivate them from this screen to stop them from being agents and should I want them to be added back in just do the reverse? Or do I need to remove them from the Group "Service Desk Agents"? I want to make sure I don't effect anything else. Thanks for your time!

Accepted answers

Jack Brickey

Yes that will do the trick.

All comments

Jack Brickey

Yes that will do the trick.

Dean_heejhg

Thanks Jack!

Jack Brickey

No problem. Note that this method will remove them from all JSD projects. If you only want to remove them from a single project then do that within the project(s).

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