Is it possible to have a standard SLA for when a ticket is created until Resolution (i.e. 3 days). Once the ticket is Resolved and then Reopened, could it start a new SLA clock (i.e. 1 day)?
Kevin
Please see documentation on Multiple Cycleshttps://confluence.atlassian.com/servicedeskserver/example-creating-an-sla-with-multiple-cycles-939926419.html
Victor
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