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Why does a reopened task not appear in the search for unresolved tasks when using currentUser?

unknown

JQL =

resolution = Unresolved AND assignee = currentUser()

In the worflow, when a task is reopened the resolution is set back to unresolved. The issue in question is a standard substask. If you search for all task assigned to the user which are unresolved, it appears. However, if you use the currentUser field it doesn't appear.

We're using v7.3.4

Accepted answers

All comments

Jack Brickey

you need to be sure to clear the Resolution field when reopening an issue. Do this with the post-function.

Pete Singleton

How are you using currentUser? Are you searching for issues where Assignee = currentUser? That will show all issues assigned to you (the currently logged in user performing the search)

unknown

We have it being set to unresolved already, and it appears correctly if you search via any other method OTHER than currentUser.

unknown

as written in the original description, the JQL is:

resolution = Unresolved AND assignee = currentUser()

Pete Singleton

So that will only show your issues, are you sure the 'missing' issue is assigned to you?

unknown

I want to see all tasks assigned to me which are unresolved. I can see 12 tasks when I use:

resolution = unresolved AND assignee = username

However, when I replace my specific name with currentUser, only 10 tasks appear in the list.

The question is, why do these 2 tasks not appear in the filter when the currentUser jql is used?

Jack Brickey

agree this is strange...

have you scrutinized the two that do not show? I wonder if they are closed and reopened (again) would they show. however, if they did show, that wouldn't answer the question of "why".

unknown

Right now it is one specific task, a subtask. There are other reopened subtasks which appear in the list and closing and reopening this one doesn't fix the issue. Super weird

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