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Report on Escalated issues

Dena Campasano

Hi,
I am trying to create a report to see all issues that have ever gone through the status of "escalated". So far I can only see issues that are currently escalated, so the report doesn't show me anything resolved but that once was escalated.

Is this possible?

Goal is to see how often this step is used by the end user.

Accepted answers

John Funk

Hi Dena,

There are a variety of ways to do this. One would be something like:

project = ABC and Status changed FROM escalated during (2019-07-01, 2019-07-31)

which would show issues that left the escalated status during July.

Or you could do:

Project = ABC and Status was in ("Escalated")

All comments

John Funk

Hi Dena,

There are a variety of ways to do this. One would be something like:

project = ABC and Status changed FROM escalated during (2019-07-01, 2019-07-31)

which would show issues that left the escalated status during July.

Or you could do:

Project = ABC and Status was in ("Escalated")

Dena Campasano

Thank you so much! This worked great. I forget that the search is a great tool and all that you can do with it.

John Funk

Great! This is also a great resource:

https://confluence.atlassian.com/jiracorecloud/advanced-searching-functions-reference-765593719.html?_ga=2.47036963.521018121.1539009606-1444423330.1539009606

As is this:

https://community.atlassian.com/t5/Jira-articles/Becoming-a-JIRA-Search-Ninja-History-searches-in-JIRA/ba-p/461943#U793004

Jillian Marabut

Hello. This does not work for my service desk even if I know for sure that a ticket has been escalated (but left the escalated status eventually).

Any idea what I'm missing?

The "Status changed FROM" syntax does not seem to be working. The closest I had was "Status changed to Escalated" and only filtered tickets that are still Escalated at the time of query. I cannot pull the history of status changes.

I'm on JIRA Service Desk Cloud, if that makes any difference.

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