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Approval path with more than one approver

José Manuel Pérez_8mxfah

Hi,

We are using Service Desk to approve our purchases. In these purchases we need more than one approver and some of the approvers are "Portal Customers". We can choose portal customers as approvers and, obviously, we can choose more than one approver.

The problem is that, even though we set all approvers need to approve, Jira Service Desk approves any purchase when one of the approvers approves. It is not necessary the other's approval.

Could someone give me a helping hand?

Thank you in advance

Accepted answers

All comments

Yury Lubanets

Hi José

You should check the approval settings in your workflow. Go to Project settings -> Workflows and press the edit button for the workflow you needed. Then select approval status and press Configure.

José Manuel Pérez_8mxfah

Hi Yuri,

Thank you for your quick response.

This is the most mysterious, since I have already selected "All approvals".

Look at my configuration (it's in Spanish -sorry- but the fields are the same).

Any suggestion?

Best

Cody Stevens

Hey @José Manuel Pérez

I see in your screenshot above that the workflow appears to be configured correctly. Can you please show me a screenshot of a ticket that was approved by 1 person but had multiple approvers in the field?

I just want to make sure that there are multiple people being added in the field. The requirements for multiple approvals are listed below.

Multi User Picker (This will be your user picker for who approves)
Approval workflow configured and set to "All Approvals"
When an issue is transitioned to a waiting for approval status, the approvers field must have multiple users selected otherwise the first approval will mark it as approved.

José Manuel Pérez_8mxfah

Hi @Cody Stevens

First of all, sorry for the delay.

Here you can see a purchase issue that has to be approved by 3 people. Only one of them has approved the issue, but it is already approved.

Thank you once again for your help.

Cody Stevens

No worries! The issue has to be in the workflow then. What you need to do is go to the following path;

Project Settings
Workflows
Find the Workflow for that Issue Type and edit it
Find the status that has the approval step
Select Configure
Have the approve step set up similar to the below image. (You need the section "Consider approved after" to be set to the second option with a specific number. This number will be the required amount of approvals for the issue to transition.

Screen Shot 2019-08-31 at 12.03.31 AM.png

Ramon Domingo

Hi,

We have this configuration:

but when we add 3 approvers to a ticket, always with a single approval is sufficient to give it for valid.

What can we do?

Thanks.

Diego Pizzoli

José, buenos días. Tengo el mismo problema que comentás acá. Lo has logrado solucionar de alguna manera de manera que se necesite la aprobación de más de un aprobador?

Dinesh Dinnu

@Cody Stevens

Can we have that option if we are using only jira(datacenter) and not jira service management. I mean we don't have Jira service management and we have the same scenario.

Please suggest me how to achieve this scenario with only Jira software version.

Thanks,

Dinesh.

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