Customer not able to access specific service desk.

John Weidmann

One of our customers was given access to a specific project and was able to add request tickets no problem. She came back a few weeks later and now getting the error "You don't have access to any service desks"

I verified shes still part of the customers in our project. Any suggestions?

Jack Brickey

my guess would be that she may be coming in from a different email address. To test that she indeed has access try to use Raise a request on behalf of her.