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Can our company have more than one Service Desk project?

PK_r486nd

Our company currently has a service desk that is dedicated to the IT department, covering network issues, PC issues, etc.

I head up our Business Intelligence team and would like to set up our own service desk to handle adhoc report requests, bug reports related to our reporting and data, etc. We are using a general JIRA project for this currently, but the simplicity of Service Desk would be a better way to go.

My JIRA admin believes that we can only have one instance of a Service Desk in our company. Is that true, or can I setup a distinct Service Desk to handle our reporting and data requests/issues?

Accepted answers

Jack Brickey

why would you need another instance vs. simply a separate project w/in the current instance. that said you could certainly create another instance. the URL would need to be different of course but that would be what you wanted if you want a separate instance.