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Assignee Permissions Issue

Andrew Syme

Using Jira Cloud.

I have 2 projects. Both use the default permissions scheme but in one the Assignee dropdown includes all staff and in the other the only assignee option is to assign to me. Anyone can assign to themselves, but no one can assign to others.

Assign Issue permission and Assignable User permission both include "Application access - Any logged in user"

Permission helper says each user has the Assignable User permission.

I've tried adding everyone in the developers role (didn't work)

The only difference between the projects is that the non-working project uses custom workflows which assigns the correct default users as part of the transition as a post function.

Any ideas why?

Accepted answers

Andrew Syme

I raised this with support and it's obvious, kind of!

Assignee is always shown on every screen by Jira
HOWEVER if Assignee is not included within the screen configuration(s) then it is 'not on the screen' even though you can see it it. Consequently it isn't available to edit/use!
Adding Assignee to every screen means the field is on the screen and is editable.

All comments

John Funk

Hi Andrew - you might want to check the Browse Project permission in the scheme to see what Project Roles or Groups have access to do that on the non-working project. My experience is that the users sometimes don't show up because they can't view (i.e. browse) the project.

Andrew Syme

Thanks for the quick reply. Both Projects have Browse Projects permissions include "Application access - Any logged in user"

John Funk

You might want to assign the Developer project role to the Assignable User Permission just to see if that works for the project that is non-working right now.

Andrew Syme

Have added every permission to assign users and still only the current user available.

Annotation 2019-07-31 102209.png Annotation 2019-07-31 102322.png

Andrew Syme

I raised this with support and it's obvious, kind of!

Assignee is always shown on every screen by Jira
HOWEVER if Assignee is not included within the screen configuration(s) then it is 'not on the screen' even though you can see it it. Consequently it isn't available to edit/use!
Adding Assignee to every screen means the field is on the screen and is editable.

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