Hi
Is there a way for JSD customers to extract their own requests from the portal?
Thanks,
Cheryl
Hello @Cheryl Childs and welcome to Community!
It is not possible out of the box, see the following feature request: As a Service Desk Customer, I want to export the Service Desk Requests fields (cvs, excel) to be able to follow my interactions with Service Desk Team agents in a offline mode.
I've never tried this app on Cloud, but it looks like it lets you export requests in CSV from the customer portal: Advanced Portal Reports for Service Desk.
Hope this helps,
- Manon
Hi @Manon Soubies-Camy
Thanks so much!
Pity that this isn't something that they're going to be adding soon, but I will check out the alternatives.
Cheers,
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