Hi

AbyzovaAV

With the help of any tool, can the client be allowed to change the author of the request when it is created on the portal?

Angélica Luz

Hello AbyzovaAV,

On Jira Service Desk, customers don't have the permission to modify any field on the customer portal after the ticket is created. This is related to permission and also the design of the portal does not allow this, because administrators can't modify fields in the portal, this is only possible in the agent view.
We have a feature request suggesting the implementation of the ability for customers to create tickets on behalf of their colleagues:
- https://jira.atlassian.com/browse/JSDCLOUD-3931
- https://jira.atlassian.com/browse/JSDSERVER-3931

Also, we have feature regarding editing fields through the portal:
- https://jira.atlassian.com/browse/JSDCLOUD-93
- https://jira.atlassian.com/browse/JSDSERVER-93

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica