Resolution Time Report (There are no matching issues to report on)

Mikias Mohamed

I added `Resolution Time Report` to my project, but I keep getting the warning `There are no matching issues to report on` message. I applied a filter that gets together issues with their statusCatagory as Done. But I still get the same message. Is there anyway to match the issues to this report?

Petter Gonçalves

Hello Mikias,

I understand that the issues in the Done status are not returning as resolved in the Resolution Time Report, is it correct?

I believe your issues do not have the resolution field properly set with a valid value. Please, perform the steps below to confirm it:

1 - Click in your profile picture at the left bottom corner > Personal settings > Turn off the lab issue view. P.S: If you are in JIRA server, ignore this step

2 - Navigate to one of your done issues and check if the resolution field is appearing as "Unresolved", like in the screenshot below:

If that's the scenario you are facing, there are two ways you can configure your workflow to properly set the resolution when you move the issues to resolved:

1 - Add resolve issue screen to the transition that reaches the resolved state

- Navigate you your Project > Project Settings > Workflow > Click to Edit the relevant workflow

- In Diagram mode, click on the transition that navigates to the Resolved state > Edit > Add the resolve issue screen to the transition:

OR

2 - Add a post-function that will automatically add a proper resolution in the transition that reaches the resolved state:

- Navigate you your Project > Project Settings > Workflow > Click to Edit the relevant workflow

- Click on the transition that navigates to the Resolved state > Post functions > Add the update issue field post function, configuring it to set the resolution field when the issue is transitioned

To the issues which are already configured with the wrong resolution, you can follow the steps in the documentation below to fix it:

- How to Edit the Resolution of an Issue

Let me know if you have any questions or you are facing a different problem.