What is the difference between 'creating a linked issue' and 'cloning an issue' in Service Desk?

Question

I noticed the 'create a linked issue' option in SD, but also the regular clone function available in JIRA. Is there any additional functionality with creating a linked issue? As in, are there automatic comments added to the original issue, if the linked issue gets resolved? Or do you still need to set that up yourself. Just wondering what the difference here is.

Boyan Angelov _Nemetschek Bulgaria_ · Answer

Hi,

As far as I know there is no real difference, it's just the manual steps that you will have to go through.

Cheers,

Boyan

Kosh Sarkar_9bf2qo · Answer

Just to add, there is also a 'Link' option.

So now there are 3 options - create linked issue, Link and Clone.