Apply license to evaluation

Question

Hello,

we had an evaluation license for Jira (Server), which now ran out. I bought a new license to keep using the product.

How do I apply the license to the instance that is already up and running but stopped working due to the license running out?

We want to avoid having to migrate into a new, blank software state. But currently there seems to be no way for me to manually apply the new license key that I bought to the version that ran out. I can not copy-paste the key under "My Atlassian - Licenses", and I also cannot paste the key into the administration page of our server.

Best regards

Marc Hamperl · Answer

Hi,

the problem was related to the installed versions. After installing version 8.2.2 the Jira Software was was correctly identified as installed and the new license key could be pasted in.

Thanks,
Marc

JP _AC Bielefeld Leader_ · Answer

OK, your current license type is "Evaluation" (First screenshot). You trying to paste a non-matching license type (Starter) to Jira Software, which isn't even installed.

Click on "Installieren" first, wait for the installation to finish & apply the license after this.

Depending on your OS you installed Jira on information on the application log can be found in

https://confluence.atlassian.com/adminjiraserver073/important-directories-and-files-861253886.html

Best

JP

Marc Hamperl · Answer

Hi,

thanks for the reply. As I said, trying to install the software with the button at the top gives me the generic error with reference to "the logs", which I don't know how to locate.

The license we got has to be correct because it has the same name as the evaluation license:

Downloading and installing Jira Core (bottom part), I assume, has to be done from the machine that is hosting the Jira instance?

Best regards,
Marc