nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Knowledge Base Spaces Issue

ComSupport

Hi Team,

I have only 1 application and I wish to link to multiple spaces.

Please advise how am I going to make it done.

Thanks.

Accepted answers

Cody Stevens

Hey @ComSupport

You can easily do this by following the below steps.

Access your Project Settings
Navigate to Knowledge Base
If you have a space connected, select Dont Link and save/refresh the page
Once the old space is disconnected, you can connect the project to any space you want

By default, JSD projects create their own space. For each project you want to connect to the single space, you need to disconnect it and then connect it to the specific space you want to connect to.

All comments

Cody Stevens

Hey @ComSupport

You can easily do this by following the below steps.

Access your Project Settings
Navigate to Knowledge Base
If you have a space connected, select Dont Link and save/refresh the page
Once the old space is disconnected, you can connect the project to any space you want

By default, JSD projects create their own space. For each project you want to connect to the single space, you need to disconnect it and then connect it to the specific space you want to connect to.

ComSupport

Hi Cody,

How if i have different spaces but i wanted to show all them in the JIRA portal when customers do searching.

Is that necessary for me to put all articles under the same space in order to show them out?

Example i have 3 spaces:
Space A - contains article A

Space B - contains article B

Space C - contains article C

Currently the project is linking to space A and customer only manage to see the article A, when customer tried to click on the link in article A which linked to article B, it pops out error message.

Please advise what can i do for the above situation.

Thanks

Krzysztof Daukszewicz [CoreSoft Labs]

Yeah, it's necessary to get all of these to one space, unfortunately.

ComSupport

thanks so much for the info

Heiko Gerlach

At least there should be the Options for different spaces for customers and agents. There is information only Agents may see, So Agents should be able to get details from 2 Spaces while customers only should get info from 1 space.

Heiko

Addown Support

Hi everybody,

I was looking for this too and lucky for us this is tracked in JSDCLOUD-170. The ticket is getting updates lately and seems to be in progress and coming very soon!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud