Manual mails not getting sent from the jira issue with file attachments (pdf) of size 9 MB

Question

hi,

I am unable to send pdf file attachments of size 9 MB through JIRA issue email feature (available in ticket screen). It is getting stuck in mail queue. But other files (xls, ppt etc of size 5 mb) are sent properly.

Kindly suggest reasons as to why this is happening since only that particular pdf file is not getting sent through mail.

regards,

Sandeep Upadhya

Sandeep Upadhya · Answer

ok thanks for the info. Although attachments size limit is set to 100 MB., files upto 5 mb only are sent. any setting to configure size limit per file?

if I attach 2 files of 4.3 mb, that too is NOT getting sent.

Manuel Bastardo Castellano · Answer

increases the attachments size

https://confluence.atlassian.com/adminjiraserver/configuring-file-attachments-938847851.html