users ....@connect.atlassian.com (+license) for each integration - is it normal?

Question

Hello,

I could see a lot of technical users for each integration with a license for Jira Service Desk:

com.okapya.jira.checklist@connect.atlassian.comio.toolsplus.atlassian.connect.jira.intercom@connect.atlassian.comcom.invisionapp.integration.jira@connect.atlassian.comjira-workplace-integration@connect.atlassian.comcom.innovalog.jmwe.jira-misc-workflow-extensions@connect.atlassian.comcom.atlassian.servicedesk.embedded@connect.atlassian.comcom.atlassian.jira.spreadsheets@connect.atlassian.comjira-slack-integration@connect.atlassian.comjiraslackintegration@connect.atlassian.comstspg-jira-ops@connect.atlassian.comjira-trello-integration@connect.atlassian.com

Do you know if we need to have a Jira Service Desk license for them?

Best Regards,
Paul

Manon Soubies-Camy · Accepted Answer

Hello @Paul Étienne and welcome to Community!

Add-on users are not counted towards the license because they are required for the add-on to work. You don't need to budget any license for them.

Hope this helps!

- Manon