How to customize screen that appears on transition shown on customer portal?

Question

In my service desk workflow, I have two transitions under the Review Status - one to approve and one to reject - both of which are shown on the customer portal so that the customers can approve or reject the resolution provided.

There is a default screen that appears after they click on either options which asks for a comment and then adds this comment to the service desk issue. I am not able to customize or find details about that screen.

How do I customise or turn off that screen so that I dont need to opt for an approval process instead.

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Anup Thomas_7birs2 · Answer

@Pauline Monroy, on the workflow scheme .. did you click on the arrow that connects the statuses? It should show details of what screen is involved for that transition.

Pauline Monroy · Answer

Hi Anoop, 
Thank you for answering.

I had checked all my screens and those associated with the issue operations. None of them have the fields as appearing on this default screen.

Anup Thomas_7birs2 · Answer

https://confluence.atlassian.com/adminjiracloud/associating-a-screen-with-an-issue-operation-776636488.html