Jira won't start after upgrade

Jonathan Okie

I received a security warning inside Jira. It said I should upgrade. I upgraded. During the upgrade, it said the collation for the postgresql database wasn't supported (despite it being that way for 5+ years prior). I followed the directions to create a new, blank SQL Server database. Now, Jira won't start. The site posts the message:

 

JIRA — Internal Server Error

Error reference: c73b14da-b91d-4ed1-ba6e-fc69aa470cd3

Unable to render full error details at this time. Please consult the error logs for more information.

 

Now what?

Bastian Stehmann

Hi @Jonathan Okie ,

• Sometimes the requirements are changing, so it is always best to have a look at the requirements page before upgrading. 
• If you created a new database,  you will have to run the setup wizard again to connect it to jira. You can just remove the db.xml from your application-home to go there. But with the new database, you will lose your data or must restore a backup to that database. 
• As the error message suggests,  take a look at the logs. You should start with atlassian-jira.log. you can find it in the logs-folder.