Low-cost service desk without Jira Service Desk?

Question

Hey,

I presume many of you have encountered this issue: a company with 30 users that need to communicate with customers. Yet, the price for 30 agents is too high, as the company is small and cannot afford it. Affording a Jira license for each and every customer is not a solution either.

What is your favourite solution for this situation? I was thinking using "E-mail this issue" add-on, are any other (and better) solutions?

Thanks in advance for any ideas :)

KB

Nic Brough -Adaptavist- · Answer

Service Desk is the only real way to get "free" customer accounts.  I've seen a number of attempts to run help desk style systems in Jira without SD, and a lot of them work very well, but only when the customers have full Jira licences, and hence full access to the issues they are raising.

By far the best option in your case is to pay for the 30 agents.  Your second best option is to bolt together some apps, and pay for all your customers to be Jira Core users.

Kamil Beer · Answer

Hello Thomas,

yep, I know - that was when I thought of another solution without Jira Service Desk, a case where you would let the customers have licensed accounts.

Thomas Deiler_db00h3 · Answer

Dear @Kamil Beer

Affording a Jira license for each and every customer is not a solution either.

You do not have to pay for customers - just the agents.

so long

Thomas