Automation - request type not an option

Question

Hi,

I am currently trying to setup automation but I don't see an option to match on Request Type.  I have an issue type = service request and a request type = New Employee.

Here is what I have so far:

When this happens....Issue created

If these match:

*Here the only choices I have in the drop down are Issue matches and User type...If I select issue matches, then I can choose the fields I want to match on.  If I click More, I can see the Request Type field but when I select it, it says I have to use Advanced and when I use JQL, Request Type isn't an option.

Can anyone help me?

Thanks!

Lindsay Siurna · Answer

Thank you.  I tried that I don't see "Customer Request Type" as an option.

When I try to use the field in JQL, it says

Field 'Customer Request Type' does not exist or you do not have permission to view it.

Ben Poulson · Answer

In JQL, that field actually isn't called Request Type, it's called Customer Request Type. Try this:

issuetype = "Service Request" AND "Customer Request Type" = "New Employee"

You might need to replace "New Employee" with "New Employee (XXX)" where XXX is the key of the project.