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Notify Hipchat when JIRA custom field is changed

Ryan Deyer

It's very quick to add a Post-Function into a workflow to notify HipChat (upon creation or status change) if the issue matches certain criteria. My question is how do I notify HipChat if a particular field has change (i.e., Risk of Delay custom field updated to High)? No transition happens in the workflow upon a ticket being updated so I'm struggling to figure out how to notify Hipchat.

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Thanos Batagiannis _Adaptavist_

Hi Ryan,

You probably need a Webhook

Ryan Deyer

That's a good suggestion. I actually tried doing it with Script Runner using a Listener for 'Fast-track transition an issue'. That actually works in theory. My problem is that the post-function for Notify HipChat for some reason doesn't work on transitions setup as from Any Status to Itself. That post-function works on any other type of workflow transition except for that for some reason, which is the one I need to use for scalability. Maybe that's just a JIRA bug they need to fix.

Thanos Batagiannis _Adaptavist_

I suppose ScriptRunner and a listener could do the trick as well.

For example in a custom listener you could see which field was updated (in an issue updated event) and in your script you cold have something like

def change = event?.getChangeLog()?.getRelated("ChildChangeItem").find {it.field == "priority"}
if (change) {
    // make a rest call to HipChat or via applicationLinks 
    log.debug "Old priority: ${change.oldstring}"
    log.debug "New priority: ${change.newstring}"
}

Ryan Deyer

I appreciate the input Thanos. It looks like you're suggesting in the code comment to make the notification to HipChat via the script (as opposed to triggering the post-function in the workflow). Since i'm having troubles with the post-function working correctly i'm interested. Are you up for giving me a bit more direction on what that call would look like?

Thanos Batagiannis _Adaptavist_

Ryan,

Actually what I would suggest as the first choice is it to try with a webhook ...

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