customer portal status transition

ComSupport

Hi Team,

 

Please advise if customer could transit their ticket status in the customer portal?

I would like customer to close the ticket if needed but it seems customer cant make it from their end.

Thanks

unknown

Hi @ComSupport - As an admin, you should be able to select the desired transition in the workflow and expose it to the portal. There is more insight provided into this topic here , if haven't already explored it. 

Hope this helps!

-kalyani