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Upgrading 6.4.14 to 7.0.xx

Stephen Strong_4asx3z

I am able to upgrade from 6.0.5 to 6.4.14, whenever I run the .exe for 7.0.11 it goes through fine, but then I get a message when the web page loads it states: fatal error. I didn't save the full error, but what could I be doing incorrectly to make this smoother?

PLEASE HELP!

Thank you!

Accepted answers

JP _AC Bielefeld Leader_

Hi,

you should check the application-jira.log first. It will show you the cause of the error.

https://confluence.atlassian.com/adminjiraserver073/logging-and-profiling-861253813.html

https://confluence.atlassian.com/adminjiraserver073/important-directories-and-files-861253886.html

Best

All comments

JP _AC Bielefeld Leader_

Hi,

you should check the application-jira.log first. It will show you the cause of the error.

https://confluence.atlassian.com/adminjiraserver073/logging-and-profiling-861253813.html

https://confluence.atlassian.com/adminjiraserver073/important-directories-and-files-861253886.html

Best

Stephen Strong_4asx3z

I will redo the 7.0.11 upgrade from 6.4.14, I am just running the .exe upgrade (automated). Will this work for the 6.4.14 to 7.0.11? Would that be the problem of itself? I haven't done anything with the files, as in delete or remove any files manually, is there more I have to do than just running the upgrade .exe?

Thank you!

Stephen Strong_4asx3z

It was because of the upgrade from 6.4.14 to 7.0.11, the HSQL database had to be removed from export folder and after a server reboot. The HSQL database was migrated to the H2 database.

The logs showed that the migration was successful but possibly the application was trying to migrate over and over, until removing the HSQLdatabase.zip file from the export folder under JIRA directory.

Thank you!

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