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Why is there suddenly an Atlassian person in my project?

Andrew Fleig

I just found an employee of Atlassian is IN MY CLOUD ACCOUNT AS AN ADMIN. At least he has at atlassian.com email address.

I have no idea how this happened, or what the hell he is doing in my personal Jira Cloud account. I never authorized any such intrusive spying, for lack of a better word.

Anyone seen this before or know what to do? This strikes me as an emergency situation.

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Alexey Matveev

Hello,

Atlassian support can have access to your account. Usually it happens if you asked for Atlassian support.

Andrew Fleig

This is completely unacceptable. At any time, your forced Admin on MY project in MY account is just plain wrong and an invasion of privacy. Can you please stay out of my account and remove this potentially destructive user? Thank you.

Alexey Matveev

I am a Jira user like you. I do not work for Atlassian.

Alexey Matveev

It is the Atlassian community site. Not only Atlassians are here.

dragon xiong

Can you remove it? Cloud version is not 100% secure.

Ana Retamal

Hi Andrew, I'm Ana from the Atlassian Team.

Occasionally, when you submit a support request to us, the person assisting you with your case will need to grant themselves permissions to access your instance with the intention of reproducing, testing, or fixing the problem. I can see you recently opened a Support ticket with us, so that's why one of us got into your instance. This is stated in our user agreement and you can find it in our Cloud terms of service:

5.1. Using Your Data to provide Cloud Products to You. You retain all right, title and interest in and to Your Data in the form submitted to the Cloud Products. Subject to these Terms, and solely to the extent necessary to provide the Cloud Products to you, you grant us a worldwide, limited term license to access, use, process, copy, distribute, perform, export, and display Your Data. Solely to the extent that reformatting Your Data for display in a Cloud Product constitutes a modification or derivative work, the foregoing license also includes the right to make modifications and derivative works. We may also access your accounts, End User Accounts, and your Cloud Products with End User permission in order to respond to your support requests.

When this happens, the engineer will remove themselves from the instance after that, in this case he might have forgotten, or maybe he was still pending to do some investigation.

I've already contacted my colleague about it and asked him to remove himself. You can also follow up with him in the ticket you opened.

Hope this explains, Andrew. If you have any other questions, please don't hesitate to let us know.

Best regards,

Ana

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