I can't get Story Points to appear on my tickets

Question

I have attempted to turn on the Story Points field in one of my projects in every place I can find, but I can't seem to get it to actually appear in any of my tickets.

In fact, it appears for a *moment* and then disappears right in front of me. What's the deal?

Jakub Sławiński · Answer

If you can switch to the old view, you can use the priceless admin->where is my field? feature to find your field.

BTW.  How to use where is my field? in the new view?

Alexey Matveev · Answer

Hello,

Are you on Cloud or Server? If on Cloud, do you have a next-gen or classic project? You are looking at it in the New Issue View, Old issue view or in a board?

Basically, the Story Points field will be visible on the View Issue Screen only if you set a value to this field. You can set a value to the screen on the Edit issue view.

Also if you open your issue in the create, edit or view screen, look for the admin->Where is my field option. It will tell you why your field is absent from the screen.