This question is in reference to Atlassian Documentation: JIRA Dashboard and Gadgets Troubleshooting
Fvorite filters are not compiling
I don't understand what you mean by "compiling". A filter gets you a list of issues. Doesn't do anything else.
We have a user that is getting a blank page when she tries to view her favorite filters. The problem is inconsistent but more often than not the filters or issues do not appear. We rules out this being a browser issue.
It doesn't rule out the browser, but the intermittent nature strongly suggests the network rather than browser. To rule out the browser, try others - if you get the same behaviour, then it's definitely not the browser. If one works and one does not, you have a culprit.
The browser is the best place to start too - try profiling the page load. Firebug has a neat time logger that shows you how long each element on a page is taking to load - if you can find out that one of them in particular is a problem, it's a start. If it just tells you the whole page is slow, or the server isn't responding, then you know it's definitely not the user's machine. Next step is to look at the logs for the server side, see if anything is breaking in there. Also, what is different about this user - if she's the only one having the problem, what is it? Huge list of favourites? Not an admin? etc.
I apologize, I was presenting this incorrectly.
Turns out after speaking with her again this is constant. I had her clear her cache, reset in Internet Options, try incognito window as well as FF and IE all with the same results. I emulated her user and can see the Gadget for her favorite filters spinning away trying to load and then it will eventually go to an empty box with the "Create a Filter and Manage Filters" at the top.
All other gadgets on her dashboard load quickly.
We are not having any other users reporting this issue or any Network latency.
It looks like you're new here. Sign in or register to get started.
