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How can i assigne (to an assignee) a ticket in service desk ?

Mathieu_2vmw26

I have given all the authorisations to different groups and users, but i can only assign to jira-administrators.

I can assign the reporter but not the assignee.

The same authorisation scheme works in projects but not in service desk.

I've deleted / changed / tried to give authorisation but i can't seem to find a way to make it work properly in a service desk.

Accepted answers

Alexey Matveev

Hello,

In Service desk you should set the Assignable user project permission correctly and the user, who will be assigned, must be a service desk agent.

All comments

Alexey Matveev

Hello,

In Service desk you should set the Assignable user project permission correctly and the user, who will be assigned, must be a service desk agent.

Mathieu_2vmw26

The same authorisation scheme works in projects but not in service desk.

I have given all authorisations to 1 user but can't assign him (to assignee) but i can assign him to reporter, this same user can create /modify /delete tickets in that same project but can't assign himself.

If i put this user in the jira-administrators, it then works

Mathieu_2vmw26

found the missing authorisation.

Thank you

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