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No refresh SLA. We must press F5

OGDP

When we transition to modify a field dependent on the SLA, it does not refresh the SLA in screen, we must press F5

Accepted answers

Sloan N_ B_

Hi @OGDP

Welcome to the community!

Can you tell us what version of Jira (Service Desk) you are using? What is the Pause on or Stop cause in your SLA?

Cheers
Niklas

All comments

Sloan N_ B_

Hi @OGDP

Welcome to the community!

Can you tell us what version of Jira (Service Desk) you are using? What is the Pause on or Stop cause in your SLA?

Cheers
Niklas

OGDP

The SLA does not stop / pause, but it does not refresh on the screen until you do F5. You do a search of the subject the reflected SLA appears.

OGDP

Service Desk is 3.16.2 version

OGDP

The screen has been updated by launching issue.refresh and issue.update in the transition.

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