I’m using the ‘Get users in organization’ method in the servicedesk API as documented here. (although the same goes for any other method that should, according to the docs, return e-mail addresses)
The example result shows a field emailAddress, however this field is missing in the response I get from this method.
As suggested elsewhere I checked the global setting User email visibility which is set to Logged in users only but the results are the same when set to public.
The user I’m connecting with also has the Browse users and groups permission.
Somehow the emailAddress field went missing in all API calls in the last few days suggesting it is because of some setting that was changed but I can’t figure out what setting is responsible for this.
Can anyone give me insight in why this field is (suddenly) missing from my API results? (and on how to get it back since its vital to our synchronization logic)
TL;DR answer
The missing field(s) are by design; it's not a bug but a choice made to comply with GDPR. Individual users can choose to disclose their email through the API but this means some will and some wont. A new API will be added in the future where you can get a list of all e-mails, however this requires whitelisting of your application. If this change breaks your code, then the only solution is to change the logic OR use the new API (when its available) OR have all your users disclose their email. For more information, see the links in the official answer below.
