Users receive email from own comment when setup says Exclude

Garth Lawless

Hi there

The current service desk project setup for notifications says Exclude agent when commenting on a ticket (see attached screenshot)

However, since the new email process has been implemented I am getting emails when commenting on tickets (see attached screenshot).

How can this please be corrected? i.e. I do not receive emails when commenting on.

Cheers

Garth

Angélica Luz

Hi Garth,

Thank you for reaching out to Atlassian Community!
We appreciate the details, but the attachments were not added. Can you please upload the attachments again?
As per I could understand, you don't want users to receive updates about their own changes, is that correct?

Regards,
Angélica