Hi,
JIRA Service desk is very slowly. we did everything that was suggested. Now we know that JIRA’s configuration lead to software slowdown. our test result show that JIRA is acceptable without configuration. What to do to fix this problem?
Regards
Don't configure it to be slow?
I'm afraid we can't tell you anything, you've not explained what you are doing to make it slow, or why, so we can't give you more than "don't do it that way"
What do you mean everything that is suggested?
If it is freshly installed Jira then try increasing JVM heap memory in sertenv.sh (for unix based servers).
Be careful about that, don't just sling a huge amount at a memory increase, do it in small steps, adding maybe 256M at a time, rather than 4Gb. Large increases can just change the profile of the problem, rather than show you can solve it with increases. A classic example from my past was "Jira is slow, seems to go through slow patches for 5 minutes maybe once or twice an hour". Doubled the heap space, and it got worse - slow patches for 20 minutes once an hour, with phases of "completely unresponsive"
Thanks for your reply. We adjusted JVM heap memory, DataBase, Tomcat,...
Each transaction in the workflow takes more than 20 seconds. We provided test environment, our test result show that JIRA is acceptable in physical server and DB, without configuration. What to do to fix this problem?
We don't know, you have not told us what you have, what you have configured or what is actually slow. Take a look at the configuration of a "slow" transaction - what actually is slow? Page load as it refreshes? Or the actual transition processing? What processes are running during the transition? What are the validators and post-functions?
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