need help to integrate Jira SD login with external website to avoid 2 logins

Question

We had a contact support form available after login or sign up on wordpress website login and now we have changed the form to a button redirecting to jira service-desk v4. Jira SD is open for all users now since they are redirected from old website, they have to login twice.

can anyone please help me find a way to combine/integrate jira SD login with external website?

or help find a plug which can be used for this.

I have jira 8 server version and SD version 4.

Thank you in advance.

Dhavval Aarya · Answer

@Ross McCoy

Thank you so much for your reply. I also found the link https://jira.atlassian.com/browse/JSDSERVER-630

is it still relevant to the problem I am facing?

I actually these plug-ins but as they are expensive and complex and thus I was seeking Atlassian's help for any native solutions but since you've mentioned it now, there is not any.

Ross McCoy · Answer

Atlassian provides the following resource that serves as a helpful starting point: Integrating Jira with an external website

It appears that you have chosen the first option, using a button instead of a link to redirect your users to your service desk instance, but as you described above this no longer fits your use case.

First, the most simple solution. You say that you had the contact form available after your users logged in to WordPress - since your Jira SD instance requires your users to login, is there a reason you need to put the link to behind a login wall?

Assuming there is a reason why you can't do this, you'd need a way to integrate Jira and WordPress's user authentication system. Unfortunately, there is no native way to do this - you'll need a plugin for both Jira and WordPress. While there are many plugins and paths forward, here's one way I envision implementing this:

For Single Sign On: Sign up with a SAML 2.0 Identity Provider such as ADFS, Azure AD, G Suite, or Okta and migrate your userbase.
For Jira: Delegate authentication to a SAML 2.0 Identity Provider using a plugin such as this one.
For WordPress: Delegate authentication to a SAML 2.0 Identity Provider using a plugin such as this one.

In theory, once connected and set-up, once authenticated with, say, Okta, your users will be able to access both Jira and WordPress. However, this is understandably complex, and relies on both plugins working as intended as well as being able to migrate your userbase.