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Sprint issues shown in backlog

Robin Augustinus

Hi all,

My problem is simple though very confusing.

I am trying to move a user story from the backlog of my project to a future sprint, to pre-plan that sprint. I move the story to the sprint (either by dragging or by right-clicking the story) and move it to the sprint. If I then refresh the page, the story is not in the sprint anymore but is shown in the backlog.

If I go to the issue screen, in the "Future sprint" attribute, it does show a link to the future sprint, so this is correct. However, in the "Backlog" screen the story is shown in the backlog.

I think it has something to do with the filtering and with future sprints, but I have no idea why.

Thanks

Accepted answers

Robin Augustinus

I have contacted support and the situation has been resolved.

For anyone else having this problem, this is apparently a bug that was present in Jira 7.2. See the bug report here:

https://jira.atlassian.com/browse/JSWSERVER-13530

Solution involves (obviously) upgrading the newest version, although the bug report also shows a (temporary) workaround.

Thanks all.

All comments

Bill Sheboy

Hi @Robin Augustinus

Would you please post your board filter? That may help people understand if the issue is related to the filter. Thanks!

Best regards,

Bill

Robin Augustinus

Hi @Bill Sheboy

As far as I know, I am not using any filter. I am using the out-of-the-box "Backlog" screen. I do think something might be going wrong with the behind the scenes filter used by Jira to decide which stories belong in Sprint 3, Sprint 4, backlog, etc. but I have not used any additional filters.

Bill Sheboy

Hi Robin

FYI that your board filter can impact what is shown in the backlog. Please see this documentation for more information:

https://confluence.atlassian.com/jirasoftwarecloud/using-your-scrum-backlog-764478062.html

Best regards,

Bill

Robin Augustinus

Thanks @Bill Sheboy

I have looked through the documentation and have not really found anything that I think could explain the problem I am having. The only sentence in the documentation I do not fully understand is the following:

"the issue matches the board's saved filter"

What and where can I find my board's saved filter??

I have added some pictures to try and explain.

Steps I have done:

- I moved an issue from the backlog to a Sprint (using drag and drop)

- The issue shows in the sprint

- I refresh the page

- The issue does not show in the backlog anymore (see picture below)

- If I view the issue screen itself, the issue does show it is linked to Phase 5 Sprint 5 (see picture below). Even though in the backlog screen it shows in the backlog.

I have been able to reproduce this error both when dealing with active sprints and when dealing with future sprints.

This "bug" occurs only with issues that already exist, not when I create new issues.

Robin Augustinus

I have contacted support and the situation has been resolved.

For anyone else having this problem, this is apparently a bug that was present in Jira 7.2. See the bug report here:

https://jira.atlassian.com/browse/JSWSERVER-13530

Solution involves (obviously) upgrading the newest version, although the bug report also shows a (temporary) workaround.

Thanks all.

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