I'm specifically looking at how to prevent automation messages from sending over the weekend, and how to prevent automatic transitions (like moving to backlog) over the weekends. I notice that transitions can be set for time periods (days, hours, minutes), but where is it determined what constitutes a "day"? Does it always mean "Monday-Sunday" in Service Desk, or is there a way for it to count only "business days"? If so, where can I set what our business days are?
In Jira Software you can set working days (https://confluence.atlassian.com/jirasoftwarecloud/configuring-working-days-764478050.html), but I can't find anyway to set them in Service Desk.
Please help, as these notifications and auto transitions are creating a customer service issue for us on the weekends and holidays.
