Filling multiple fields automatically with a button

Viktor_kre7k4

Hello.

We create hundreds of issues each day, and many of them are identical. For instance, setting up og repairing the mail client for a customer.

 

For each of these type of issues we get very often I would like to be able to click a single button and populate the Description, Summary, Categorization, Components, Resolution and Close the issue - instead of having to fill all the fields manually each time.

This is called a "One-Step" in Cherwell - our current ITSM.

 

What is the best solution to this problem in Jira Service Desk? Any ideas?

 

Thank you for your time.

Ilya Turov

If I understand you correctly, you need to populate those fields while closing the issue, so why not to add some postfunctions to that transition? 

Another option would be bulk updating those issues, either manually or automatically.

I guess, the main questiong here is, what's the point of creating hundreds of identical issues?