Can I display issue type and priority as read-only on Service Desk Portal?

Sheri_japdwk

I'm an admin for a cloud-based Service Desk project. For a variety of reasons we do not want our clients to select the issue type (bug, enhancement, task) or the priority when they submit support requests. Is there any way I can display the information as read-only in a generic Request Type form after the values have been set by a member of the service desk team?

Failing that how do I create read-only text fields that the service desk team could enter the information in to?

Thanks,

Sheri

Alex Koxaras -Relational-

Hi @Sheri 

No you can't do that out of the box, but to get things straight, usually a customer can't choose an issue type. Only a request type, unless for a reason you have placed the issue type field on the create screen.

If your client enters the value on the create screen, then the agent could change them (e.g. the priority field) and the last value will be visible to the customer.

You may want to use the Forms to achieve what you want.

https://support.atlassian.com/jira-service-management-cloud/docs/what-are-forms/