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Jira starting up, but isn't accessable over HTTP

Aljaxus

Hello.

We're having a slight issue where our Jira instance can not be accessed over HTTP.

The service is "self-hosted" on a CentOS 7 VM.

When attempting to start the Jira service, it output states that Tomcat (webserver) is already running.

We're using MariaDB as the database - which is running.

The required port is open.

-- I can't think of any other issues, because I haven't worked with Jira enough.

Thanks in advance to anyone taking time to help me out with this issue.

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Bastian Stehmann

Hi @Aljaxus ,

I think the best start will be to have a look at the logs.

You should start with a look at the atlassian-jira.log in the application-home/logs folder.

Aljaxus

sorry for the very late reply and thank you for responding.

I restarted the jira service (service jira stop; service jira start) and there are no issues with that (last message printed "Tomcat started" and the process successfully ends.

About the service log; I don't really know what to search for. There's an enormous amount of output being printed into that log file(-s), so I'm a bit lost.

If you can, please, indicate a few things to look for in that log, that'd be great.

Thank you again for taking your time.

Bastian Stehmann

Hi,

Search for Error or Warn in the log file, that lines will be the ones that may contain the relevant information.

Aljaxus

I'm such a goof for not simply grepping the output before...

Anyhow this is the error that is printed out

https://hastebin.app/1562098713777

Apparently the reason is unknown and I should contact the support team - which is this, because Atlassian closed support for lifetime licenses and only provides support for higher tear licenses than the one that we have.

Bastian Stehmann

Can you try to start jira without apps like described here and check if the error appears anyway.

https://confluence.atlassian.com/jirakb/startup-check-starting-jira-872266333.html

Webonize Admin

I am not able to find the same error stacktrace when starting Jira using the following command ./bin/start-jira.sh --disable-all-addons

Though I found another stacktrace that I do not remember from before
https://hastebin.app/1562277946005

Anyhow... it is possible to manually (from terminal) backup all data and simply reinstall Jira? - I think that this would be much simpler

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