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Issues still show on watch/assigned board after marking 'done'

unknown

We have various project sections, most follow the same workflow (to do-in progress-done). We changed the workflow for one, adding in a 'in review' step between being in progress and done.

After doing this, those issues still show up on watched and assigned boards for users. Hoping to get an answer as to what we can do to correct this. Other projects with the unchanged workflow still work the same and the issues no longer show on boards once they are marked as 'done'.

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Jack Brickey

The answer depends on the type of board and whether we are talking next-gen project or not. That said, I am guessing you are using Kanban boards and recommend you compare the filter and sub-filter between the board that is working and the one that is not. I suspect on one your sub-filter is aging the Done issues but just a guess at this point.

unknown

Thanks, Jack...good questions. Unfortunately I'm a bit lost with a lot of it. We were using Jira Core until about a month ago, and then we switched to Jira Software at the guidance of a new employee. With that said, I am unsure about a lot of what you said. Not sure that it will help at all but including a screen shot of one of the 'working' boards.

Jack Brickey

YNo worries, glad to assist. So from the screenshot a) you are using a business project and b) you are viewing the default board. The default boards are not configurable. Which means that there are not editable filters. Done issues will age off over time to keep the board manageable. If you wish a control the behavior you may wish to create a Kanban board that will allow you to configure the behavior more completely. If you decide to do so please note that with a Business project you must use your profile as the “Location “ to associate the board. That is, it will not appear in the sidebar associated with the project. However, you can add a link to the board using the “Add item” link in the sidebar.

i thing there is more to discuss here but need to run to house closing. In the meantime I would refer you to the documentation for a bit of research.

unknown

Thanks Jack - sorry, brain fart for a moment. It's on my own personal dashboard for issues I'm watching (and also other employees, where they are assigned issues on their own personal dashboards) - those are the ones where 'done' issues are not disappearing!

I'll certainly dig through the link you sent though!

unknown

The second line, with key UA-49, has been completed but still shows. Second screen is the details of that issue.

unknown

Any thoughts/suggestions?

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