tickets

Question

hello

have a service desk and software instance of JIRA, how to have the status of my tickets on jira software on my Jira service desk. Thank you for your help

fatoumata Sall_s4u5n8 · Answer

Thank for your help

can you show me some screen pleases.

Tarun Sapra · Answer

Hello @fatoumata Sall

JSD requested type are mapped to the issueTypes in Jira in project configuration and the issueTypes are associated with the workflows.

https://confluence.atlassian.com/servicedeskserver041/workflows-969531453.html

Hence you can configure the issueType workflow and then map that type with the request type.