JIRA service desk project where we can set up queues, actions, each queue with our required fields.
Yes.
I'm afraid we can't tell you more than that, you've just made a statement of something you can do. Could you explain what you are asking? Instead of repeating the summary as the question?
How can i create the Queues and fields in Jira service desk
As an agent, use the configuration options for queues.
As an admin, you can add fields to projects and their screens.
@koteswararao , I would recommend going thru this documentation on getting started - get-started-with-jira-service-desk
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