Service Desk Customer invite problem

Ramóna Donkó

Hello,

I would like to invite a customer to JIRA Service Desk but I got the following error message: "Could not invite some customers", "User not found ''."

I should mention that I've sent an invite last week Thursday but the customer didn't get any email so I decided I send the invite again, unfortunately without much success. 

Would be very good if that customer can use the service desk.

What can be the problem and how can I solve it?

Elisa [Atlassian]

Hi Ramóna, 

Once you invite a user to JSD, the user is already added into the customers' list. To invite him/her again you must proceed as follows:

1. Visit Cog Icon > User Management
2. Right next to 'Active Users' dropdown, select 'Service Desk Customers'
3. Deactivate this user and wait a few minutes
4. Go back to your JSD and invite this customer again

This should do the trick. 

Hope this helps!

Cheers!