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I am trying to understand the Bar Chart Gadget in Jira

Fummi Ayorinde

I see that the Resolved status in my barchart is not correct. it is also showing issues that are 'in progress' and open. Why is this so? Also same for the 'Created vs resolved' gadget they don't seem to be pulling the right status.

Has anyone experienced this?

Accepted answers

All comments

Jack Brickey

can you share an image of your chart and the underlying config? Keep in mind that you need to be setting the Resolution when issues are moved to Done for some of these gadgets.

Fummi Ayorinde

Hi Jack,

Absolutely, I am setting the resolution to Done. Does Jira have a real time chat option for technical support. I need to understand how the configuration works. Now the chart is displaying the entire issues as green (resolved) whilst its not.

Fummi Ayorinde

or rather I meant does Atlassian have a real time chat option or customer care number for support. I would like to understand the configuration behind the gadget.

Jack Brickey

not to my knowledge but possibly for the very large customers there do. You can reach out to Atlassian Support (unless you are on a starter license which will lead you back to the Community).

Note: I have never experienced an issue w/ the created vs. resolved chart and I have used for many years. This is not to say you are not, just a point of reference. If I had more data I could possibly inspect and respond if it is a misunderstanding or if indeed you have hit a bug.