Importing data from OnDemand into our standalone 5.2.11 instance fails

Robert Matthews

The error is:

This data appears to be from an older version of JIRA. Please upgrade the data and try again. The current version of JIRA is at build number '854', but the supplied backup file was for build number '6085'.

We have upgraded our JIRA standalone instance to 5.2.11 which is said to directly import the On Demand backup. Only by doing the Restore Backup does the database entries appear (importing a project does not work) making the projects available in my temporary instance of Jira 5.2.11. HOWEVER, I no longer have a selection to Backup the database. The only selection in the Import & Export section is for external system import.

How can I perform a backup that I can then use to import the individual projects into our production standalone JIRA?

Alternately, how can I import each project from the OnDemand data into our existing 5.2.11 data?

Robert Matthews

As commented, I have a separate sandbox environment. The problem was sequencing in that the sandbox must not have any data already in the database.

Once the import is complete, you MUST login as the 'sysadmin' (the OnDemand sysadmin in group jira-system-administrator) as that is a superuser that is not used in the standalone application to ensure you can then export a backup of the imported data. You cannot run a backup without using this account.

Lastly, to import this new data on a project by project basis, ALL custom fields and configurations that were used in the OnDemand instance must exist in the existing standalone production instance, ohterwise the project imports will fail.